AI support platform
Resolv is a support platform for B2B teams that want AI handling the repetitive work while humans stay in control of escalations, tone, and customer relationships. One queue. Every channel. AI-first, not AI-only — and priced to grow with you rather than punish you for it.
Product tour
Support dashboard - Real-time queue health, SLA status, and team load at a glance
Email, live chat, Slack Connect, and in-app conversations land in a single workspace. Shared customer history, unified routing, and team-level ownership across all channels. Stop piecing together account context from three different tools.
Automatic triage classifies incoming threads by intent and urgency. AI-generated thread summaries, knowledge-grounded draft replies, and suggested next actions let agents resolve in one touch. AI handles the repetitive 70% so your team can focus on the 30% that matters.
Escalation paths, SLA enforcement, approval workflows, and role-based routing keep humans in the loop for sensitive accounts, billing issues, and relationship-critical moments. AI accelerates — it doesn't replace judgment. Resolv gives you the operational depth of Zendesk and the AI-first approach of Pylon, without the configuration overhead or customer-success-hybrid complexity either brings.
Capabilities
Use cases
Replace fragmented shared inboxes and Slack channels with a single AI-powered workspace that scales with your customer base — without tripling headcount.
Context-aware routing, escalation controls, and full conversation history for accounts where response quality and relationship continuity affect retention.
If Zendesk's configuration overhead is slowing you down, or Pylon's CS-hybrid model is more than you need, Resolv gives you AI-native support operations without the baggage.
For teams ready to let AI handle triage and drafting while agents focus on judgment calls, escalations, and complex resolutions that require a human touch.
Why switch
Resolv ships AI triage and copilot natively — no add-on licensing tier, no weeks of configuration, and pricing that doesn't punish you for growing your team.
Pylon blends CS and support into an account-management platform. Resolv is purpose-built for support operations — SLA enforcement, queue health, workload distribution, and human escalation controls — without the added complexity.
SparrowDesk covers the shared-inbox basics. Resolv adds a full AI copilot layer, SLA tracking, human-in-the-loop approval workflows, and analytics built for teams managing real support volume.
Why Resolv